Running an AI Use-Case Discovery Workshop for SAP Clients

What you will learn

• Choose the correct workshop format (Explore, Discover, Scoping) for a given client moment, and explain why running the wrong one wastes the room
• Facilitate the seven-step Business AI Explore Workshop agenda, from getting started through prioritised next steps
• Produce a complete Use Case Brief covering business, technical and ethical views together, not sequentially
• Connect the ethical view of a Use Case Brief directly to the “SAP AI Ethics and Data Privacy in Delivery” red-line/high-risk/standard triage
• Position use cases on a Value Heatmap that correctly treats an ethical-risk flag as a complexity factor, not an afterthought
• Identify when to run SAP's Joule Agent Discovery Workshop instead of the general Business AI Explore Workshop

Module overview

Who this is for. You can triage a single use case for ethics and privacy risk and you know what a governed AI CoE needs to receive from the business. This module is about the room where those use cases are born: a structured, facilitated workshop that turns "we should probably do something with AI" into named, prioritised, briefed use cases a CoE can register. It follows SAP AppHaus's own published Business AI Explore Workshop methodology and SAP's Joule Agent Discovery Workshop learning journey — not a generic design-thinking session with an SAP logo added.

Prerequisites

• SAP AI Ethics and Data Privacy in Delivery
• Basic facilitation experience (running or co-running a workshop of 5-15 people) is helpful but not required
• Optional: familiarity with “An AI Governance Operating Model for an SAP Customer (AI CoE)”'s use-case registry concept, to understand where the workshop's output goes next

Outcomes

• Select and justify the right workshop type (Explore, Discover, Scoping) for a given client request.
• Facilitate a discovery workshop's seven steps with correct timing and clear deliverables at each step.
• Produce a Use Case Brief whose ethical view can be directly triaged using “SAP AI Ethics and Data Privacy in Delivery”'s criteria.
• Build a Value Heatmap and a step-7 action plan that correctly hands off prioritised use cases to a CoE registry.